Shipments and returns
If you are interested in shipping cost or have decided to return an item/items, we are here to help you.
Carriers
Dear Customers, please be advised that the USA orders are shipped with UPS or EMS if it is a fast air delivery method. Orders to other countries of the world we ship with EMS (fast delivery method)
Order Tracking
After shipping your order, we will update you with a tracking number by email. So, please, check your Inbox as well as Spam/Junk box. If you don't receive any information from us within 3-4 business days, please feel free to contact us via email, online chat or phone
Shipping Rates
Shipping cost for the USA orders
| Order total | $0-$6.98 | $6.99-$20 | $20.01-$98 | $98.01-$199 | $199.01-$349 | $349-UP |
|---|---|---|---|---|---|---|
| UPS ground (1-5 business days on average) | $4.99 | $6.49 | $9 | $14.90 | $19.90 | $19.90 |
| USPS air delivery (3-5 business days on average) | $18.99 | $18.99 | $18.99 | $24.90 | $29.90 | $34.90 |
Shipping cost for International orders (outside the USA)
| Order total | $0-$6.98 | $6.99-$20 | $20.01-$98 | $98.01-$199 | $199.01-$349 | $349-UP |
|---|---|---|---|---|---|---|
| USPS air delivery (3-7 business days on average | $27.95 | $27.95 | $27.95 | $44.90 | $49.90 | $59.90 |
Exchange Instructions
Please contact us for an authorization number prior to sending your item/items back for a return/exchange.
Send us an email with your request to:
Please include the following at the beginning of your email:
- Order number (Invoice No.)
- First & last name
- Reason for return/exchange
Please add any information relevant to the item ordered. If you need to return/exchange multiple items simply repeat each step for each item
If you received a wrong item:
- Send us the link to the item you expected to receive
- A photo of the item received
Damaged Item(s)
Please, contact us prior to sending item/items back to receive a return/exchange authorization number
If you have received a damaged item or a wrong item, please accept our apologies. Email or call us within 7 days after the receipt of the shipment. Please, provide us with the explanation of how your order has been damaged and attach pictures of damaged item(s).
Return Policy
Please, contact us prior to sending item/items back to receive a return/exchange authorization number
All items (except close-outs and custom made products) are returnable within 21 days after delivery. Customers are required to pay additional shipping for exchanges. All returns and exchanges are subject to a 10% restocking fee unless the item/items is/are defective or the order was improperly filled.
The returned item(s) must:
- be unused (unless the item is defective)
- be received at our location within 21 days after delivery
- item(s) returned after 21 days will be donated to our local rescue program
How to return an item(s)
If your return meets the above mentioned criteria, wrap your item/items carefully. Enclose a copy of your packing slip with the return.
Ship Your Return to:
- Please, contact our support team to obtain the return address.
- Please, write a suite number! Otherwise the package will not be delivered.
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